Shipping policy
- All online orders are shipped using Australia Post, and will be shipped within 3-4 business days of receipt of order. You can track your order with the tracking number supplied in your shipping confirmation email.
- During special promotions we will endeavour to dispatch all orders as soon as possible, however due to the increased number of orders, dispatch may be delayed.
- We ship via Australia Post, shipping is governed by their terms and conditions.
- Allow 7-10 working days for delivery; note that this is an estimate only and subject to delivery network capacity.
- For further assistance, or help tracking your order please contact us.
Exchanges and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damages and Refunds
If there is something wrong with a product please contact us. We will then ask for a photo of the damaged product (i.e. broken bottle) and then we will send another bottle. If there is an issue with the product we will ask you to contact us and we send a return label. After inspection, if the fault is accepted we will provide a refund or replacement.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and finalise the refund.